Export Customer Service in Mechanical Manufacturing

Global delivery service

At HD Mechanical Vietnam, we don’t just manufacture — we provide hands-on export support and personalized service every step of the way..
As a reliable OEM  and ODM partner, we specialize in custom sheet metal fabrication and deliver exceptional export customer service to clients across North America, Europe, Australia, and beyond.

With deep experience in international trade, we ensure that your orders are managed professionally from consultation to customs clearance, with responsive support, fluent communication, and full documentation for every shipment. Our goal is to make your global sourcing experience smooth, efficient, and risk-free.

Whether you’re in construction, electronics, automation, signage, or outdoor furniture, HD Mechanical Vietnam is here to help your business scale with high-quality manufacturing and truly world-class export support.

2. Understanding Your Requirements

Every successful partnership begins with a deep understanding of your needs. Our team takes the time to consult, analyze, and provide tailored solutions based on your:

  • Technical drawings (CAD, STEP, PDF)

  • Product samples or prototypes

  • Ideas via video, links, or even sketches

We advise on optimal materials, finishes, packaging, and production costs, ensuring your product meets market expectations while maintaining manufacturing efficiency.

Every production stages was supervised
Every production stages was supervised

3. Professional Order Management Process

With Export Expertise and skilled in international business protocols, our proven order management system ensures transparency, accuracy, and punctuality:

  1. Requirement analysis & quotation

  2. Prototyping & client approval

  3. Mass production with strict QC

  4. Packaging & shipping coordination

  5. Continuous updates and shipment tracking

  6. Experienced with customs documents, HS codes, and trade compliance

We keep you informed at every stage to reduce lead times and improve control over your production schedule.

4. Product Innovation with R&D Department

Our in-house R&D team works closely with you to:

  • Refine your concepts into manufacturable products

  • Prototype and test for function, form, and market fit

  • Monitor industry trends and optimize products for your target audience

This makes us more than a factory — we become an innovation partner in your product lifecycle.

5. Packaging & International Shipping Support

We handle all aspects of export logistics, including:

  • Preparing commercial invoices, packing lists, certificates of origin, MSDS, etc.

  • Coordinating LCL/FCL shipments, air freight, and express delivery

  • Using industry-standard packaging: foam protection, carton boxes, wooden pallets, shrink-wrap, and labeling

All packaging is designed to ensure product safety, compliance, and cost-efficiency during global transit.

6. Continuous After-Sales Support

Our service doesn’t stop at delivery. We provide:

  • Timely after-sales support and technical assistance

  • Feedback collection to improve future production

  • Updates for repeat orders or new design iterations

We aim to build long-term relationships with clients by being proactive and reliable at every stage.

Professional packaging service in our manufacture
Professional packaging service in our manufacture

7. Our Featured Products

We manufacture a wide range of customizable metal products for OEM/ODM needs, including:

  • Mailboxes and parcel drop boxes

  • Landscape edging, raised garden beds, steel holders

  • Furniture legs, steel table legs, and brackets

  • Electrical enclosures and industrial cabinets

  • Posts, metal fences, trash bins, and more

From material, size, and color to logos and branding — everything can be tailored to your business.

Operator bending metal sheet by sheet bending machine

Why Choose HD Mechanical Vietnam?

  •  Advanced facilities & scalable production
  •  Expert engineers and experienced export staff
  •  R&D support for product development
  •  Smooth OEM/ODM process from idea to shipment
  •  Transparent workflow and customer-first approach

Get in Touch for Global Collaboration

Let us help bring your metal product ideas to life. Whether you’re launching a new line or need a reliable long-term production partner, HD Mechanical Vietnam is ready to deliver with quality, flexibility, and global reach.

👉 Contact us today to discuss your next project — and experience the difference in working with a dedicated OEM/ODM manufacturing partner that truly understands export success.

Global delivery service which is professional and well- organized
Global delivery service which is professional and well-organized

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